Why are you taking a fee for helping me claim my refund?

1 minute to read

Due to the situation caused by the COVID-19 pandemic, a very large number of customers are interested in modifying or cancelling their reservation and the waiting time with the airlines is extremely long. The airlines continually evaluate and modify their policies and many have also increased the number of steps required to process a change, cancellation or refund. For the 30 euro charge we undertake the communication with the airline, which involves a lot of administrative work with the aim to provide you with the best possible solution for your booking. Other than this charge we will change your booking without cost or cancel it and send you any refundable amount